Request an appointment
English

Data protection

Scope

This data protection declaration is intended to inform the users of this website in accordance with the Federal Data Protection Act and the Telemedia Act about the type, scope and purpose of the collection and use of personal data by the website operator acteno energy GmbH.

acteno energy takes your data protection very seriously and treats your personal data confidentially and in accordance with legal regulations.

Please remember that data transmission over the Internet can generally be subject to security gaps. Complete protection against access by strangers is not possible.

Access data

acteno energy collects data about access to the site and saves it as “server log files”. The following data is logged like this:

The data collected is only used for statistical evaluations and to improve the website. However, acteno energy reserves the right to subsequently check the server log files if there are concrete indications of illegal use.

Cookies

This site uses cookies. These are small text files that are stored on your device. Your browser accesses these files. The use of cookies increases the user-friendliness and security of this website.

Common browsers offer the setting option not to allow cookies. Note: It is not guaranteed that you will be able to access all functions of this website without restrictions if you make appropriate settings.

Handling of personal data

acteno energy only collects, uses and passes on your personal data if this is permitted by law or if you consent to the data collection.

Personal data includes all information that serves to identify you as a person and that can be traced back to you – for example your name, email address and telephone number.

Handling contact data

If you contact acteno energy using the contact options offered, your details will be saved so that they can be used to process and answer your request. This data will not be passed on to third parties without your consent.

Google Analytics

This website uses the “Google Analytics” service, which is offered by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA), to analyze how users use the website. The service uses “cookies” – text files that are stored on your device. The information collected by cookies is usually sent to a Google server in the USA and stored there.

IP anonymization applies on this website. The user’s IP address is shortened within the member states of the EU and the European Economic Area. This shortening means that your IP address is no longer linked to a person. As part of the order data agreement that the website operators have concluded with Google Inc., Google Inc. uses the information collected to create an evaluation of website usage and website activity and provides services related to Internet usage.

You have the option of preventing cookies from being stored on your device by making the appropriate settings in your browser. There is no guarantee that you will be able to access all functions of this website without restrictions if your browser does not allow cookies.

You can also use a browser plug-in to prevent the information collected by cookies (including your IP address) from being sent to Google Inc. and used by Google Inc.

The following link will take you to the corresponding plug-in:

https://tools.google.com/dlpage/gaoptout?hl=de

Here you can find further information about data usage by Google Inc.:

https://support.google.com/analytics/answer/6004245?hl=de

User rights: information, correction and deletion

Upon your request, you as a user will receive free information about which personal data has been stored about you. Unless your request conflicts with a legal obligation to retain data (e.g. data retention), you have the right to have incorrect data corrected and to have your personal data blocked or deleted.